Table of Contents
What is the D&D Store?
It’s this, you are here! This official D&D storefront offers physical and digital bundles of D&D products.
What is a physical bundle? What is a digital bundle?
Rather than purchasing books separately physical and digitally. We are offering a package deal for a discounted rate! This allows you to have a book for the shelf AND the additional content for on the go!
When will I get my physical product?
For preorder bundles, the estimated earliest ship date is listed on the product page. Most D&D bundles will have a set number of physical products available to ship to your doorstep as soon as the product releases. If you place multiple orders with different release dates, then your order will deliver when the last item is available. Once that stock has run out, the product will be available for “Backorder.” If you purchase a backordered product, your order will ship when it is back in stock.
Will my order be delivered before the holiday season?
Dndstore.wizards.com orders placed on or after December 12th, 2022, are not guaranteed to ship out in time to arrive by December 24th, 2022.
Orders placed before this date are still anticipated to process and ship on schedule. We recommend ensuring that you have whitelisted DnD-Store@scalefast.com so that the tracking email for your order is not accidentally sent to your spam or promotions folders.
What is D&D Beyond?
D&D Beyond is an exciting resource and tool for moving your analog adventuring to a digital frontier! This tool will allow you to store character sheets, view resources on the go and even roll dice while playing!
How will I get my D&D Beyond digital book?
Once you purchase a bundle, a code will be sent to the email address you provide at checkout. This code can be redeemed at https://www.dndbeyond.com/marketplace/redeem-key on the date the product is available on D&D Beyond.
If I have previously purchased a D&D Beyond Legendary Bundle or Adventure Bundle, will my discount apply to this product?
No, those discounts only apply to products purchased on the D&D Beyond website.
What regions are eligible for purchasing this bundle?
North America (ISO Region Codes): NA
Europe (ISO Region Codes): AT, BE, BG, HR, CZ, DK, EE, FI, FR, DE, GR, HU, IE, IT, LV, LI, LT, LU, MT, NL, NO, PL, PT, RO, SK, SI, ES, SE, CH, UK
Which payment methods do you accept?
You can make a purchase with a credit card (including Visa, Mastercard, Discover, American Express), or PayPal (in relevant countries).
Is the payment secure?
All information sent to the payment service providers is encrypted and protected with the latest TLS technology, most widely used in the world. It is the guarantee that the transmission of your sensitive information is secure. Moreover, we do not store any payment card information on our servers. The transaction statement will be labeled Scalefast in your bank account.
Why am I being charged US Taxes on my international preorder?
While your preorder total may reflect US Dollars, any tax reflected during checkout is specific to your imported product. It could be your local sales tax, import fees, or duties converted to USD as applicable. If you have any concerns, we'd be happy to review your preorder and clarify. Please feel free to contact us here.
My international preorder included taxes. Will I still have to pay customs fees?
Unless your order is being shipped to a country on the list above, it is being shipped DDU or ‘Delivered Duty Unpaid’. Most preorders include local sales tax which is collected by Scalefast. This is different from customs fees which vary from country to country and often adjust depending on the contents and size of your order. Under DDU, you are still responsible for paying any applicable import fees or duties requested by your local customs agency.
My local customs agency is asking for an amount of money that matches my taxes listed on my preorder. Am I paying the same tax twice?
In rare cases, a preorder’s sales tax and import fees may be identical amounts. This often causes confusion for customers as it appears that they’re paying the same tax twice. While Scalefast collects applicable sales tax on all orders, they do not manage customs or import fees for DDU orders. You still have to pay the customs fee.
Why isn’t my PayPal payment working?
We do not accept payments with unverified PayPal accounts or with eCheck. To make a payment with PayPal without having a credit card linked to your PayPal account, you must have a sufficient balance on your PayPal account.
Why does the page keep telling me my purchase is pending?
While usually immediate, your order can sometimes take up to 4 hours to be processed. If your order takes longer than 4 hours, please contact customer support here.
I did not receive an email confirming my order. What can I do?
Some email providers will automatically send our emails to the junk, promotions, or spam folders. Please verify first that the confirmation email did not get sent to one of these folders. This can also take a few minutes after the purchase is successfully made. If your email still cannot be located, please contact us at customer support here and provide us with your purchase details so we may verify your purchase status and send a confirmation email back to you.
Where can I find my order ID?
Your order ID can be found in your order confirmation email from firstname.lastname@example.org when you completed your purchase.
Scalefast appears on my account statement. Shouldn't I be billed by Wizards of the Coast?
Scalefast is our authorized partner for the products available on the D&D store, they handle the payments for the D&D store as an authorized merchant.
Why was I charged for a failed purchase or charged twice for a single item purchased?
Such purchases should not clear your financial institution’s fraudulent transaction verifications. Your financial institution may hold these funds for up to 5 business days before validating or canceling the duplicate transaction. During this timeframe, Scalefast does not collect the held funds from the pending transaction. Please contact your bank or financial institution to ensure the cancellation of the duplicate transaction. We recommend monitoring your banking information to confirm the duplicate transaction has been canceled. Should charges continue to be pending after 5 business days, please contact Wizards of the Coast customer support here so that we can investigate and help resolve this issue.
My digital code isn't working, what do I do?
Please contact our customer support here.