Chat support is only available for Product Replacement at this time.
We're currently offering chat support for Product Replacement on our Help Center!
- Chat support hours are 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m. Monday through Friday (Pacific Time).
If an agent is available, the Help widget in the lower right of the screen will display a speech bubble:
If we're not currently available for chat support, be sure to click the “Submit a request” link for your product and use the appropriate web form for your issue.
Please visit our help page for the item you are experiencing an issue with:
Chat Support Tips:
- If you opened a damaged or defective product, we ask that you provide photos of the product and defect you experienced.
- Be sure to capture a picture of the Production Code. To find a Production Code, check this article: How Do I Find a Production Code.
- Please be prepared to provide your shipping address and contact information for replacement purposes.
- If your question is relating to a previous contact, please have your ticket or order number ready.
- The product links above also contain the list of supported sets, games, and products for each brand, please confirm that the product you are requesting assistance with is a supported product.