COVID-19 Update for Product Replacement
Per the Closure of Business Order by the Washington State Governor, Product Replacement shipments from Wizards of the Coast may be significantly delayed until at least May 4th. You can read more about Washington State’s response to COVID-19 here. Though the situation is changing daily, the health and safety of our employees, fans, and partners is our top priority and first responsibility.
This means that there will be a significant delay in getting replacement products shipped to you, our community, in the immediate future. We apologize for the delay and thank you for being patient during these uneasy times.
That said, you can still contact us if you have any issues with your products. We will continue to process product replacement requests in a quick and friendly manner and send the items out as soon as we safely can.
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For US Replacement
If you encounter a defect with a Dungeons & Dragons product you've purchased, we can have the item returned to us via prepaid shipping label. We can set up for a Fed-Ex call tag to have your defective product returned to us. To begin that process, please email us here with the following information:
- First & Last Name
- Address
- City
- State
- Zip/Postal Code
- Phone Number (with area code)
- Description of the Defective Product
- Photos that depict the Defect
- Photo of the Book's Copyright Page (for books only)
We ask that your return package includes a letter with the information above, as well as your incident / reference number from your email contact. Without this letter, your parcel may be returned to you.
If you have any questions about this process, please contact us at 1-800-324-6496.
For help with product replacements, you can also click on the chat window below, where a Wizards of the Coast representative will be happy to assist you.
For International Replacement
If you find that a Dungeons & Dragons product that you purchased is defective or damaged in any way, we may be able to replace it for you. To begin that process, please email us here with the following information:
- First & Last Name
- Address
- City
- State / Province
- Zip / Postal Code
- Country
- Phone Number (with area code)
- Description of the Defective Product
- Photos of that depict the Defect
- Photo of the Book's Copyright Page (for books only)
Once we have reviewed the images of your defect, one of our Representatives will advise you on the next step, which will likely be to simply pack up the damaged product, and a copy of the sales receipt, along with a letter detailing the problem.
We ask that your return package includes a letter with the information above, as well as your incident / reference number from your email contact. Without this letter, your parcel may be returned to you. In addition to your replacement, we'll include something extra to cover the cost of shipping. Then mail it to the following address:
Wizards of the Coast
Attn: Product Replacement
1600 Lind Ave SW, Suite 400
Renton, WA 98057-0707
Once it arrives, we can process your replacement order. At this time we are unable to ship replacement products to Russia and Ukraine. https://www.state.gov/ukraine-and-russia-sanctions/
For help with product replacements, you can also click on the chat window below, where a Wizards of the Coast representative will be happy to assist you.
Note on Supported Defects: We can only provide replacement support for products bearing a manufacturing defect, such as poorly/incorrectly bound pages and inking issues. As such, items that are damaged during use, during shipping (unless shipped directly by Wizards) or by other means, are not considered supported products. If you purchase an item that is damaged during shipping, we recommend you contact the seller to find a resolution.
Note on Supported Versions: We can also only provide replacement support for the most recent version of Dungeons & Dragons that we currently publish. This means we can provide replacement support for Fifth Edition D&D Tabletop Roleplaying Game. We cannot provide replacement support for our older roleplaying games that are out of print, like D&D Fantasy Roleplaying Game (Red Box), Older D&D Editions (4th, 3.5, 3rd, etc.), D20 Modern, Alternity, or any edition of the Star Wars RPG that we once published. Additionally, we may be unable to replace alternative cover or promotional versions of supported products (such as Volo's Guide to Monsters.)
In a rare case where the book for a supported game is out of print and/or we no longer have any copies to offer as a replacement, we may be able to substitute any product of equal value. In this case, we will contact you to find out what product you would prefer. To view our current products, click here.