What is a pre-order?
A pre-order is a purchase of new content before it has been released! For D&D Beyond, this means that you are able to use and access your content as soon as it is ‘unlocked’ on the site! For physical local game stores this means they reserve and/or order a copy for you and they are ready to hand you your new book on Release Day!
For dndstore.wizards.com, a pre-order will generally provide digital content and the physical copy will begin the shipping process on the Release Date!
Where can I pre-order?
Pre-orders are generally available from three different sources:
- D&D Beyond Marketplace (digital only)
- D&D Store (digital & physical)
- Local Game Stores (physical only)
Why would I pre-order?
Pre-order items for Dungeons & Dragons can often include additional items or content! These extras can vary depending on which item has been purchased.
D&D Beyond Marketplace Digital Only Pre-Order
Perks can include digital dice sets, backdrops, and character frames to be used on D&D Beyond.
D&D Store Digital & Physical Bundle Pre-Order
Often includes Early Access to the digital content on D&D Beyond in addition to the types of Perks listed above. This Early Access offering is only available for players who purchase through this website.
Local Game Stores Physical only Pre-Order
We recommend checking with your friendly local game store to see if your item comes with any additional perks.
How do I redeem my digital product on D&D Beyond?
When you purchase a Digital + Physical bundle from the D&D Store, you will be asked to provide an email address at checkout. You will later receive instructions via that email to access a code that grants you early access to the product on D&D Beyond. Your code can be redeemed at: dndbeyond.com/marketplace/redeem-key.
I preordered one version, can I pay more to add the content I didn’t get?
The D&D Store, D&D Beyond Marketplace, and Local Game Stores are separate entities and are not able to match content or promotions with one another. While there may be bonuses to preordering at one of these stores, it is not possible provide the promotions from another.
It is Early Access/Book release day, why can’t I access my content?
At the moment there isn’t a designated release time for early access content. Most content is released on the morning of release, Pacific Time. If you’ve tried to access the content and it is not currently available, we recommend trying again later in the day.
If the content appears to be accessible but is not appearing for you after a successful redemption, we recommend checking your Entitlements!
How can I update the information on file for my Preorder?
If you have a preorder for which you have not yet been billed, check your confirmation email for self-service options. Otherwise, please contact customer support here for assistance.
When will I be billed for my Preorder?
Customers who pre-purchase a D&D product on dndstore.wizards.com will be billed at the checkout, whereas their order will be shipped when the product become available. Early Access for the D&D Beyond digital book will be available two weeks before the release date.
What happens if my Preorder debit fails?
If your payment is unsuccessful, we will notify you via email and provide an opportunity to adjust your billing details. In that email, we will advise you when another attempt to process will be made.